Shipping Policy
Last updated: October 2026
Where we ship
We ship across Canada and to the United States, and we hand-deliver locally in Calgary. We're a small team roasting with care, so we treat every order like it matters — because it does.
Shipping rates
Rates depend on weight and destination, and are always shown at checkout before you pay. In general:
- Calgary (local delivery): a small flat rate — free over $40.
- Across Canada: calculated by weight at checkout — free over $65.
- United States: calculated by weight at checkout — free over $99.
- The Letter (subscription): shipping is included — no extra cost.
All prices in CAD.
Processing & delivery times
We roast and pack within 1–2 business days. From there, delivery usually takes 2–5 business days within Canada and 5–10 business days to the US, depending on your location and the carrier. You'll get an email when your order is on its way.
Tracking
Where tracking is available, we'll include it in your shipping email so you can follow your coffee home.
Subscription orders
Your coffee arrives on the rhythm you choose — every 2, 4, or 6 weeks for our coffees, or monthly for The Letter. We send a gentle reminder before each renewal, and you can pause, skip, or cancel anytime from your account.
If something arrives damaged or gets lost
We'll make it right — no stress. Just email info@momentoscoffee.ca within 7 days of the expected delivery date and we'll sort it out.
A note as we grow
We're still expanding our delivery network, so times to some remote areas may vary. If you're ever unsure, write us before you order and we'll give you an honest answer.
Questions?
Email info@momentoscoffee.ca — a real person replies, usually within one business day. Care starts with a sip.